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Smart Bike Share users will be compensated for the temporary interruption

Tartu City Government Press Release

Rattaringluse kasutajatele hüvitatakse ajutine katkestus Photo: Ketlin Lääts

26 May / The Tartu City Government will compensate users for the temporary interruption to the Tartu Smart Bike Share service. All holders of a valid one-month, three-month or annual period ticket will receive the right to free travel by bus until the end of June, and the right to use the Smart Bike Share service free for one month. Purchasers of short-term tickets will receive a refund.

Those who purchased a 30-day, 90 day or annual ticket for the Tartu Smart Bike Share service will receive the right to free travel by bus until the end of June 2023. Period ticket holders will be sent an e-mail containing a QR code, with which you can register your trip at the validator when you enter the bus. This can be done either on a mobile phone or printed out on paper.

In addition, those who have bought 30-day, 90-day or annual tickets will receive the right to use the Smart Bike Share service free for one month. Ticket holders will be sent a code by e-mail, with which they can obtain a free monthly ticket from the Smart Bike Share service website or mobile app when the period of use of their valid period ticket expires. The validity period of the code will be one year. The same compensation also applies to the joint ticket holders of the bus and Smart Bike Share service.

If the free extension of the right to travel related to the period ticket is not suitable for the user, the City Government will refund a proportional part of the cost of the period ticket according to the unused time. In this case, other benefits do not apply. The City Government will send an e-mail informing the purchasers of the period ticket (30 days, 90 days, annual) about how to apply for a refund of the ticket price.

Buyers of a one hour ticket, a day ticket, or a five-day ticket will be compensated for the cost of the ticket if the ticket expired during the interruption of Smart Bike Share service – from 17.00 on May 24, to the restart of the Smart Bike Share service. Users themselves do not have to do anything to receive compensation for the cost of the ticket.

The interruption of the Smart Bike Share service is related to the economic difficulties of Bewegen Technologies, Inc., the Canadian company providing the related service, as a result of which the company stopped providing technical support for Tartu’s Smart Bike Share service management system. This has led to such widespread disruptions in Tartu’s Smart Bike Share service that the City of Tartu was forced to temporarily suspend the service on 24 May. The City of Tartu, after learning of Bewegen’s financial difficulties, has been actively engaged in finding a new management solution to ensure the operation of the Smart Bike Share service. A suitable solution has now been found, and according to initial estimates it will allow the service to reopen on 7 June.

Smart Bike Share customer service: tel 1789,[email protected]

Hendrik Kuusk

avalike suhete osakond
kommunikatsioonispetsialist

Tel: 736 1123
Mob: 5393 3648

Last changed 01.06.2023